Building A Better Customer Experience

Dallas Area Rapid Transit
Progress Report FY 2018

Table of Contents


DART Zoom

TRANSFORMING THE WAY CUSTOMERS MOVE



For many DART customers, the bus system is essential to their lives, connecting them to and from work, school, medical appointments, activities, entertainment and DART train stations.

To better meet the needs of current bus riders and attract new ones, DART is investing resources and modifying routes to increase access to destinations throughout an evolving North Texas region.

Beginning this August, DART is improving bus frequency, efficiency and connections to better address travel needs and make it easier and faster for customers to travel by bus.

These enhancements include:
  • Increased frequency and service hours
  • Simpler and more direct routes
  • Schedule adjustments to improve on-time performance and transfers
  • Fewer bus stops for faster trips
When you see DART Zoom, you know that DART is enhancing bus service as part of a series of improvements to the entire DART bus system.





DART will implement service improvements to numerous bus routes and schedules in August to improve frequency, make routes more direct and increase on-time performance.
DART will implement service improvements to numerous bus routes and schedules in August to improve frequency, make routes more direct and increase on-time performance.
DART Zoom

AUGUST 2019 BUS SERVICE CHANGE

DART customers will have a faster, easier commute with an array of bus service improvements in August.

Basic components of the changes include:
  • Begin building a network of core bus routes that offer light rail-like frequency
  • Restructure routes to make them straighter, more direct and easier to understand
  • Revise Express bus routes through the Uptown, Downtown and Cedars districts to increase schedule reliability for both inbound and outbound commuters
  • Complete planned schedule adjustments aimed at improving on-time performance
DART will utilize 41 new buses - arriving this spring and summer - to implement the improved schedules and increased frequency.

The agency presented the planned changes to customers and stakeholders at community meetings in February and March. The public hearing before the DART Board was March 12.

Staff incorporated community feedback collected at these meetings into a final proposal for consideration. The DART Board approved most of the updated plan in late April.




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Table of Contents

Financial and Investor Information

DART Plus

Downtown Dallas Light Rail Replacement

Platform Extensions on Red and Blue Lines

Cotton Belt Regional Rail Project

D2 Subway: Dallas Central Business District Second Light Rail Alignment

Innovative Technology

GoLink Expansion

GoPass® App Enhancements

GoPass® Tap Card

Interactive Kiosks

DART Zoom

August 2019 Bus Service Change

Difference Between Light Rail and Regional Rail

DART Board Members

DART Current and Future Services

Connect with DART


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