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Legal Notices

The Public Information Act
Table of Contents

Note: please view the Contact DART page for phone numbers and online customer service forms regarding DART routes, schedules and trip planning assistance, or to make suggestions, provide comments or make other inquiries regarding DART services.

To request information from DART
Rights of Requestors
Responsibilities of Governmental Bodies (such as DART)
Procedures to Obtain Information
Information to be released
Cost of Records
Information that may be withheld due to an exception
To file a complaint
Special accommodations

To request information from DART:
All requests must be made in writing. You may use the form provided below, but are not required to do so. Any written request will be accepted. However, when making a request, include as much information as possible regarding your request.

If you are requesting an accident report and do not have the specific report number, please include the date, time, physical location of the accident, and the 5-digit identification number of the DART bus or train involved (if applicable). An identifier such as "Route 405" is oftentimes not specific enough to be able to locate a report because there are multiple buses traveling along "Route 405" at any given time period. To obtain the 5-digit identification number of a specific DART bus or train, you may contact Customer Service at (214) 979-1111.

If you have a disability and need assistance with submitting a written request, please see the section on Special Accommodations below.

You may submit your written request the following ways:
By mail:
Dallas Area Rapid Transit
Attn: Public Information Act Request/Legal Department
P. O. Box 660163
Dallas, Texas 75266-7255

By fax:
(214) 749-0281
Please identify in the subject line that this is a Public Information Act request.

By email:
[email protected]
Pursuant to Section 522.234 of the Texas Government Code (the Public Information Act), requests received by email at any email address other than the designated email address (e.g., an email to an individual DART employee or Board Member) will not be processed as a request for information.

In person at:
DART Headquarters/Akard Station
1401 Pacific Avenue
Dallas, Texas 75202
A drop box is located next to the Security Desk on the first floor.

Click here to view the Public Information Act request website (opens in a new window)

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Rights of Requestors
You have the right to:
  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information; Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information, or both;
  • A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Office of the Attorney General.
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Responsibilities of Governmental Bodies (such as DART)
All governmental bodies responding to information requests have the responsibility to:
  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, or has amended the request, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.
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Procedures to Obtain Information
  • Submit a request by mail, e-mail, or in person, or any other appropriate method approved by the governmental body.
  • Include enough description and detail about the information requested to enable the governmental body to accurately identify and locate the information requested.
  • Cooperate with the governmental body's reasonable efforts to clarify the type or amount of information requested.
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Information to be released
  • You may review it promptly, and if it cannot be produced within 10 working days the public information officer will notify you in writing of the reasonable date and time when it will be available.
  • Keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.
Cost of Records
  • You must respond to any written estimate of charges within 10 days of the date the governmental body sent it or the request is considered automatically withdrawn.
  • If estimated costs exceed $100.00 (or $50.00 if a governmental body has fewer than 16 full time employees) the governmental body may require a bond, prepayment or deposit.
  • You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges.
  • Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue balances fees exceeding $100.00, or obtain a security deposit, before processing additional requests from you.
Information that may be withheld due to an exception
  • If a governmental body determines the requested information is not subject to a previous determination or a statute that allows the information to be withheld without requesting a ruling, by the 10th business day after a governmental body receives your written request, a governmental body must:
  1. request an Attorney General Letter Decision and state which exceptions apply;
  2. notify the requestor of the referral to the Attorney General; and
  3. notify third parties if the request involves their proprietary information.
  • Failure to request an Attorney General Letter Decision and notifythe requestor within 10 business days will result in a presumptionthat the information is open unless there is a compelling reason towithhold it.
  • Requestors may send a letter to the Attorney General arguing forrelease, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy.
  • The Attorney General must issue a decision no later than the 45thworking day from the day after the attorney general received the request for a decision. The attorney general may request an additional10 working day extension.
  • Governmental bodies may not ask the Attorney General to "reconsider" a decision.
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To file a complaint:
  • For complaints regarding failure to release public information you may contact your local County or District Attorney. Please ask and you will be provided with this information.
  • You may also contact the Office of the Attorney General, Open Government Hotline, at (512) 478-6736 or toll-free at (877) 673-6839.
  • For complaints regarding overcharges, please contact the Office of the Attorney General, Cost Hotline, at (512) 475-2497 or toll-free at (888) 672-6787.

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Special accommodations:
If you need special accommodations, please call 214-749-3366.
For deaf or hearing impaired, please call through Relay Texas at 722 (
Email address: [email protected].

Last revised: 4/7/2020

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